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Difference between Free & Premium Online Computer
Repair & Diagnosis?
Our free
option uses windows XP remote assistance native tool
to aid us in connecting to your PC. Its features and
capability is limited. Often used to diagnose
problems. Limited to only 30
minutes of Free support time. Cost: $0
Premium
online computer repair option uses a more robust
tool which allows us better control over your PC.
Diagnosis and resolution is much faster. We will
work on your PC until its fixed.
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What do you
do to ensure sessions are secure?
All
sessions are highly secured using 256 Bit
encryption. If you look at the bottom of your
browser there should be a small icon In the shape of
a padlock. This is a standard internet icon
indicating a secure site. No other party can intercept
the communication between you and RemoteMyPc.
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Can an
unauthorized person access my PC the same way you can?
NO, You
need to give access or permission to your PC in
order for someone to access it remotely.
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Are you
able to access my computer after the remote session is
over?
No, the
applet downloaded during the remote session is
automatically removed after the session has ended.
Remember that you have full control over your PC at
all times. No one can access your PC without
your permission and proper authorization.
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What
happens if my issue cannot be resolved remotely?
We however will make every attempt to resolve an issue
remotely. We urge our customers to be patient as some
issues may take longer to troubleshoot and resolve.
Also prior to starting a remote session, our skilled
technicians will make every attempt determine if your
problem can be resolved remotely and that you are not
having a hardware issue. If we perform any service
that is NOT related to the issue reported, you may
not be entitled to a full refund. A partial refund
will be issued. If you are not satisfied with
the service performed please request a refund by
sending an email to:
refund@RemoteMyPC.com
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How do I
cancel my monthly support service plan?
Yes, you
can cancel your subscription at any time. Please
send email to
cancel@RemoteMyPc.com. All monthly billings are
processed the first of each month. Notify us before
the following month and your account will be taken
out of our monthly billing queue.
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Can you
give me some details on the security of the
tool you are using?
Security
complies with HIPAA, Sarbanes-Oxley and other corporate,
local, and federal legislation with end-to-end, 256-bit
SSL encryption - the same security levels used and
trusted by major banking institutions.
No one can intercept or see the
information between RemoteMyPC and your PC.
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Customers
must permit a Technician to use each remote session
function (Remote Control, Desktop View, File
Transfer, System Information, and Reboot)
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Customers
can choose to terminate the session at any time
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All
traces of the Customer Applet disappear from the
remote PC when the session is finished.
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Audit
session activity through Session Recording and
detailed logging
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How and
where can I buy the remote application you use?
Try
Instanthousecall.com
Please
search on Google or other major search engines for
remote support applications. There are several
application on the market that may suite your needs.
Please do not contact us regarding the remote tool
we use.
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I am
worried about using my credit card for purchase
online.
We
understand your concern about using your credit card
over the internet. For purchases on our website or
any other ecommerce enabled website, it is
imperative to use a credit card for your payment. Do
not use a debit card. All transactions are processed
through a secure layer so no other party can see
your payment transaction. Credit Card information is
NEVER stored. ALL credit cards offer protection
against unauthorized use, so you should be 100%
confident of your purchases. We use 2 of the top
credit card processing companies in the industry.
2checkout and Paypal. Please visit their website if
you have any question about their service.
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Can one of
your technical experts take my payment information?
No. We use Paypal or 2checkout for processing payments,
use
our payment page instead.
RemoteMyPC will never ask you for your credit card
number. |
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