Companies outsource their support
functions for three key reasons: scale, repeatability, and
functional competency. To win and retain your
business, we must meet these requirements, yet still maintain
high-level, cost-competitive support services.
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RemoteMyPC is a
web-based, on-demand remote support solution that cuts support
costs and improves service levels by increasing your ability to
resolve customer issues. Instant desktop remote control, enhanced
communications (Chat and Whiteboard), System Diagnostics, and
Reboot & Reconnect eliminate the need for costly phone-based
support. Remote access is temporary: after a customer grants us
permission to remote control their PC, a small applet
auto-downloads to their system. Once the session is over, all
access rights are automatically revoked.
The average
customer must call a company 2.3 times before having his
issues
resolved, and future purchase intent drops from 76% to 55%
with the second contact
What we offer
Proactively administer your
system with robust IT toolkit
Schedule events and alerts to
tackle problems before they start
Keep mission-critical servers
up and running
Gain valuable insight into
systems and processes that are virtually impossible to access
otherwise
Prevent reactionary, emergency
support sessions or quickly resolve them should they occur
(i.e., restore files from routine system backups)
Increase end user uptime and
satisfaction, while reducing support times
Offer high-availability of your
’IT' infrastructure
Key Benefits
Reduce costs
Increase service levels
Shorten or eliminate phone-based
support
Increase first-call resolution
Gain insight into the support
process
Ensure security
Evaluate Technician activity
Set Admin and Technician groups
and channels
Contact us and find our
how remote support services can help your business
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